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Refund Policy

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Perishable goods such as food and treats cannot be returned.

To complete your return, please contact us with the order ID which you receive after placing your order.

Please do not send your purchase back to the manufacturer.

Exact steps

  • Contact us with the order ID, the item(s) you want to return and the reason for returning.
  • We will inform you the closest return address depending on your location.
  • Send the item(s) back to the return address given.
  • We receive and inspect the item(s).
  • We will email you on the outcome. If approved, the next step will be one of the following:
    • Exchange
      • We will refund the return shipping cost and send your exchange according to our shipping terms.
      • You receive your exchanged item(s) and refund of the shipping cost 👍
    • Refund
      • We will process the refund to your original method of payment within 2 business days.
      • You receive the refund after it is cleared by your bank/credit card 👍

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 2 business days.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping

Please refer to our return policy for the latest details.

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